Our vision is to contribute to saving the planet through our work and to improve the world of work through our choices. Therefore, we will continue to pursue a sustainable economic model based on attention to people, their needs, and the world around us. Alternatively, the following payment methods are accepted: PayPal; Satispay; Bank Transfer; Credit Card; Cash; Card upon pickup. Payment must be made within five calendar days from the order or auction. After purchase, we may need to request the customer’s document details (ID/Passport/Driver’s License) to issue the invoice according to Italian tax laws.
It is possible to pick up the goods in person or by courier/representative within 15 days at our warehouse in Cambiago (MI), Via XXV Aprile 57. Opening hours: Mon-Fri 9:00-12:30 14:00-16:00; Sat 10:00 - 12:30.In the case of pickup by the customer via courier from our warehouse, the packaging provided, at no extra charge, is simple (cardboard and plastic film). Alternatively, you can request a quote for pallet packaging or wooden crate, and an estimate of the additional cost to be paid before pickup will be provided. Furthermore, in the case of pickup by the customer with their own courier, our cooperative disclaims any responsibility for any damage occurring during transport. If you purchase more than one product, you can save on shipping costs by requesting a combined shipping price, calculated based on the total volume and destination.
Please note that delivery is considered Roadside, meaning that the carrier is not obliged to deliver the goods inside the home, unless different agreements are made in advance with the seller. If, upon receipt, the package or contents appear damaged, choose the option Reserve control of the intact package and take photos of the package. In the case of purchasing an antique item, shipping may be delayed by a few weeks as, according to Italian laws, we are required to request and obtain the additional documents necessary for the export of goods of artistic value. The buyer has the right to cancel the contract, without penalty and without giving a reason, within 30 (thirty) business days from the day they received the goods. This right consists of the right to return the purchased item to the seller and the consequent refund of the purchase price.
In case of return for non-compliant items, please note that in order to obtain a refund, including transport costs, it is necessary to provide photos of the damaged package or any breakages of the received items. The photos must reach us no later than 7 business days after delivery. The return is at the cost and under the responsibility of the Customer.At Di Mano in Mano, we are committed to providing our customers with the best possible online shopping experience. This includes a commitment to excellent customer service, even after the delivery of your order. If it is not specified that the furniture has been restored by our workshops, it may be missing small parts, have areas to be re-glued, show scratches or small dents, minor carpentry issues, or woodworm. In the case of veneers, there may be small raised or missing parts. The hardware may not be complete (missing original keys) or non-original as it has been replaced during its long lifespan to adapt the furniture to new tastes.
If certain details are not visible in the photos, what is reported in the description prevails. Di Mano in Mano Soc. Company Register MI - 12896370157.Registered Office and Sales Point.